Frequently asked questions.
Answers to the most common questions about products, orders, service and spare parts. Can't find what you need? Contact us.
How can I purchase an OFFCARR wheelchair?
OFFCARR wheelchairs are available through our network of authorized distributors and orthopedic centers. We do not sell directly to the public. Contact us to find the nearest distributor.
Can I customize my wheelchair?
Yes, all our wheelchairs are highly customizable. Key parameters (seat width and depth, backrest height, frame geometry, camber, wheel type) are configured to measure for each user.
How do I register my wheelchair?
You can register your OFFCARR wheelchair through the registration form on our website. You will need the serial number (on the metal label on the frame), your personal details, and the name of your dealer.
Where can I find the order forms?
Order forms are available in the Downloads section of our website. Each form is specific to a model and language. If you cannot find the one you need, please contact us.
Do you offer a warranty service?
Yes, all OFFCARR wheelchairs are covered by warranty according to applicable regulations. For warranty assistance, contact the distributor from whom you purchased the product.
How can I become an OFFCARR distributor?
If you are interested in becoming an authorized OFFCARR distributor, contact us indicating your geographic area and experience in the orthopedic sector.
Where can I find the user manuals?
User manuals are available in the Downloads section of our website. They can be viewed online and printed. Available in Italian and English.